Amazingly clean. Room 238 had bedbugs. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. The Academy Hotel has 200 spacious accommodations like standard rooms, deluxe rooms, mountain view rooms, family suites, jacuzzi suites, pet-friendly rooms, and accessible rooms for the disabled. COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. )Icon Color & Report Disclaimer, File a new bed bug report at this location. if the writer is claiming to be someone else). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Please enter a valid email address. We also missed the free breakfast because it ended at 9am. (Click on the Red Icon to view detailed bed bug reports. Great value! I really didn't know about bed bugs at the time. A great pool in the lobby which is nice for kids. Reserved 2 rooms, 1 king & 2 queens. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. Pool area was poorly lit but was heated. Rooms hallways ,pool area, dinning area. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Contact the property for more information. It is a very nice and reasonably priced Hotel. This property has taken steps to provide more sustainable and eco-friendly travel. Server was very nice as well. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Try again. Staff was very nice and helpful, beautiful rooms and location! Review tags are currently only available for English language reviews. This was for the price a grand slam! Disgusting! We were told there was a hot tub at the hotel - there was not one. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Copyright 2020 Scripps Media, Inc. All rights reserved. If you stayed at this property through Booking.com, you can write a review. Basically got one night free with purchase of one night compared to other Hotels in same area. A 24-hour reception greets guests of The Academy Hotel. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . A chef was available to make made to order eggs/omelets! The free breakfast was awesome, more than I was expecting in a free hotel breakfast. A chef was available to make made to order eggs/omelets! One of the best places I have ever stayed. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. We all have bed bug bites all over us and they are very uncomfortable! In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. We went back to the area for spring break and decided to stay there again because of the location and price. The mountain view is stunning. A business center with fax and photocopying services is available. Grill/BBQ, Open for: The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. Food was outstanding! There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. They also have very strict protocol on handling complaints such as this. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. This service may contain translations powered by Google. Front desk amazing. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. The place was super clean. This is not a rash, these are bites! Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. Certain services and amenities may be reduced or unavailable as a result. Built in 2017 as an exclusive couples romantic getaway. Weird. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. The view of Pike's Peak from our room was amazing. Steakhouse, On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. We've sent you an email so you can confirm your subscription. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America Booked this on a major travel site for an incredibly low price. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. For the money, this hotel was beyond worth it. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. The Academy Hotel 8110 N. Academy Blvd. Rating 10 - Excellent. Overall the hotel was very nice as was the experience. Overall, still comfortable and friendly service. Sincerely, John Wilkins/Owner. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Taxes and fees that are shown are estimates only. The pool looked nice but didnt get a chance to enjoy it. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The eggs are almost impossible to see when laid on most surfaces. I always enjoy staying here! Wonderful. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. I would recommend it if you can handle the unfriendliness of the staff. Right now bedbugs are a problem here at home in Colorado and in all 50 states. Loved the breakfast! I was not told that the rooms all along the hallway we being renovated. Friendly and informative front staff. Only a customer who booked through Booking.com and stayed at a specific property can write a review. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. This was for the price a grand slam! While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. If you booked through us and want to leave a review, please sign in first. Great property as a lay over or destination! It seems that communication was lacking in your case, I apologize. I liked the layout for the bathroom area. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Colorado Housing Connects can help you navigate housing information and resources. They give you a welcome goodie bag. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. You can only leave a review within 28 days after check-out. They are also responsible for the costs associated with eradicating the unit of the pests. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . Breakfast buffet daily. Review tags are currently only available for English language reviews. I was not told that the rooms all along the hallway we being renovated. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Restaurant is good. The Academy Hotel Colorado Springs takes special requests add in the next step! Lunch, The Hotel has a regular pest control program in place. Youll never stay anywhere like for the price. It's a two bed room. NEVER again! The property was run down and the room was awkward and small, especially the bathroom. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Expedia, Inc. is not responsible for content on external Web sites. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. I really didn't know about bed bugs at the time. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. This is not a rash, these are bites! The room was large, 900 TV channels and reception area inviting. She contacted me later in the day and said she would e-mail me their report. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Top notch guest services. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! 78 out of 2735 reviews" ". Welcome to our newly updated hotel. Room was a nice surprise- nice size, comfortable beds and chair. I really didn't know about bed bugs at the time. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. 714 out of 2735 reviews" ", Rating 6 - Okay. And it can happen anywhere. Unfortunately, he was the only one during our stay there that was friendly. We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. On Mar 24 2011 Well. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. WiFi is available in all areas and is free of charge. The post has more than 60,000 views. The hotel is clean, the pool is great, and all the little extras make it a great place for families. Copyright 19962023 Bar is always amazing! Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. The Academy Hotel Colorado Springs 8110 North Academy Blvd., Colorado Springs, CO 80920 United States (USA) near Exit 150b a on I-25 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.5 Star Property Previous Next Check availability Very Good 4.0 /5 Based on 2959 guest reviews Show Guest Reviews NEVER again! Owner quickly gave full 11day-scheduled refund without checking the room for himself. Room had some leaking issues at sink but was still very clean and fresh. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said.