Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. To access this support or speak to an advisor, contact Business Gateshead today. The team were very helpful and understanding of my dangerous situation. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We will tell you in advance when any work like this will happen. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. This is commonly known as filing a compensation claim for despair against a housing association landlord. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. This covers things like outside painting, replacement windows and annual gas servicing. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Gateshead Council aims to complete the backlog by late March next year. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The site has been designed with residents and local groups to ensure it is easy to use. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. We will need to look at what has been damaged so please don't throw anything away. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. If your repair can't wait until the programme we will carry it out within the normal timescales. We would not replace all items, only the ones that are required. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Are you a Council or Housing association Tenant with housing disrepair issues? The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. What are the costs and charges at Watergate Court. Repairs update You can now report your non-emergency repairs. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Gateshead Council. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Our business support events remain cancelled for now. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. <> If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. endobj These are repairs which need quick attention and don't need an inspection first. We will first make sure that it is our responsibility to do the repair. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. about Our Customer Scrutiny Panel needs you! The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? People really are our greatest asset at Gateshead Council, and we value every employee. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. They should all be done. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. United Kingdom. Repairs & Voids. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. 27,852 - 30,151 a year. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Unfortunately, this job posting is expired. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. View my payslip. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. 2 0 obj A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. endobj Always ask to see this card before letting anyone into your home. We are Gateshead Council'sHousing Team. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. <>>> For further information please contact the Involvement Team by: Civic Centre These are repairs which could cause injuries or further damage if they are not dealt with quickly. Internal deterioration such as damage to carpet, walls etc. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. This includes both small leaks and emergency repairs. Gateshead Now is a collection of the latest news from Gateshead Council. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Council tenants can also be offered evening appointments for repairs from 4:30pm. Planned repairs usually need an inspection before work is done. Youll be paid a competitive salary plus additional allowances where relevant. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Don't worry, we can still help! Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The report found the repair centre's ability to handle calls was deemed 'critically low'. You can create a free account to post activities, services and promote organisation working in Gateshead. Whats in it for you? 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. If this is not possible, we will replace with the items we hold in stock. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Some of these repairs need to be inspected before the repair can be done. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. However, the contractor will not ask you for any money when they call. Please continue to be patient, as we are experiencing a high volume of phone calls. This makes sure that everyone is treated fairly. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. E6 2JA. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Homepage for Gateshead Councils Benefits and Council Tax information 182-184 High Street All rights reserved. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Payslips. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Thank you so much. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If so, please keep reading as youre just what were looking for! Gateshead, England. To register with My Housing Account, select 'my account' at the top of the Council homepage. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. 1 0 obj The panel decides which services they review based on various criteria. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will pay compensation for damage which is our fault or our contractors' fault. 0191 433 3174. housingadvice@gateshead.gov.uk. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We hope to reschedule these eventsat a later date. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . :L+Ftc[Sdu|^Y^. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Some work to your home is done as part of a planned maintenance or investment programme. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of She added: "Someone has got to own it. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Our employees and contractors carrying out work will show you an identity card. You can also include claims for loss of earnings and care costs if necessary. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. To keep up to date, why not follow us. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. 4 0 obj Our business support events remain cancelled for now. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The council is responsible for most repairs to your home. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. NE8 1HH Gateshead Council 4.0 . Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You should report any damage to your local housing office. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Please ask your Neighbourhood Housing Team for details. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Housing Disrepair Background 2. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. <> endobj We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Office 3750 I have got this complaint, they monitor it and see it through to the end. Wednesday 2nd November 2022. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. View details of your former and current tenancies including rent statements and repair. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The contractors are currently repairing seven properties a week. %PDF-1.5 London Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. "The garages at Leam Lane had already been condemned, and we were working towards . You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . East Ham Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Request a FREE property inspection to find out how much your claim is worth. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We hope to reschedule these events at a later date. As a tenant you are not automatically covered for any of your home contents. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. % The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. You have the chance to buy up to 10 additional holidays per year. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Read more about the Housing Capital Investment Programme. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. You can also claim compensation for the damage that has been caused during repair work. Regent Street We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead Council aims to complete the backlog by late March next year. We are Gateshead Council's Housing Team. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Our housing offices are currently closed to the public. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. There's also additional service charges from 115.85 a week, this cost is eligible . Do you want to work with us in helping to create spaces that are great to work and/or live in? The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. If you continue to miss appointments for repair work you may be charged. Failure to do so could give you grounds to make a council house disrepair claim against them. Employer Est. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If we miss an appointment and we didn't contact you, please contact us. Time to have your say on the future of our leisure service. Wherever possible we will place the order immediately. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service.