Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Also, be sure to enjoy the Compass book located in your stateroom. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. So we spent all the OBC but $18, and they just refunded the $18. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. The only exception is cash for gambling. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Holland America Line's 150th Anniversary celebration See Cruise Deals for active promotions. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Please note that fees and visa requirements are subject to change without notice. You may order hot water from our complimentary In-Room Dining service 24 hours a day. A passport is still the preferred document. On the second day, go to the desk (or a kiosk) and ask for a copy. However, effective on voyages commencing July 1. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). It is how it is. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. And, yes, it's best not to speculate, as I probably shouldn't, either. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Some clearances will require face to face inspections, details will be communicated to you onboard. At some point in your travels you may experience an emergency. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Holland America Line has announced that its running a special offer for members of the United States military. When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom Crew Appreciation and Service Charge Policy. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. A luxurious dining experience in a room graced with fine art and antiques. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. No, the cash deposit is the same as the credit card deposit. Generally, the ship is subject to certain government procedural requirements upon arrival. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Best Cruise Itineraries: Alaska | Mexican Riviera | Panama Canal, how much does it cost to take a holland america shuttle from fort lauderdale, do you reconise princess loralyy programoes you reconize princess lo, do you reconise princess loyality programme, holland america scedule from rotterdam to, holland america scedule from rotterdam to the. Please dial 911 in an emergency. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Enjoy the timless elegance of ocean travel. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. I've had up to $1000 hold put on my cc for car rental. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. But it will work for me.. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. I still think it is too much, though. Call us toll-free at 1-888-425-9376 or 206-626-7320. The final amount billed may take up to 24-hours following disembarkation. You are responsible for complying with the policies. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Please contact the ships Medical Center for any medication requiring refrigeration. MissJammin, November 23, 2016 in Holland America Line. Cash deposits can be made on the last day of the cruise. Usually there is a fee required. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. The representatives will help you with luggage tags. He could still use it to get access, but he would not be able to charge anything. Please see the following important information about your luggage tags. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Shore Excursion credit must be used on corresponding cruise and is non-refundable. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Tips? Good explanation! Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Usually there is a fee required. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. It is not a deposit, it is a hold on your credit that is available. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Place a card with your name and address inside your baggage, as well as on the outside. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. You will claim your luggage when you arrive at your final airport destination. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Please contact Guest Services for more details. Shirts/cover-ups and footwear are always required indoors. bars, the shops, spa, shore excursions. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. HAL reserves the right to apply this price protection and offer at its discretion. LauraS Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. There is no charge to your credit card. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. (Remember that checked baggage might not be accessible at all times.) Every cruise ship I'm been on has a cash machine and I've never seen it down. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Reservations may be made on board by contacting the restaurant manager. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. I know because I checked. Follow in the wake of great adventurers in a colorful new world. If you dont use it, you lose it. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. The Wireless Maritime Service system is available for use when the ship is in international waters. Login to your account before you ever step onboard to get prepared for your journey. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Crew Appreciation: Receive prepaid stateroom gratuities on board. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Upon disembarkation, your bags are delivered directly back home.