The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. . Quality Buick GMC Cadillac - 165 listings. All questions answered. ************ Customer service online and in person were amazing and very friendly. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. However, good things on the horizon! Other then that my sales guy was great when I bought the truck. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Thank you for bringing this concern to our attention. Drivetrain. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. The cancelation was complete in January. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. Bought a used 2015 GMC Sierra Denali from the business. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Laura Buick-GMC dealership at 903 N. Bluff Road. Please let me know how we can further assist. Call 618-623-4768 or Email Us anytime! Along with the truck I purchased a. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. There is a new drive-in service area and five bays have been added to the service garage. Then why are they made available on the website for sale. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Customer Reviews are not used in the calculation of BBB Rating. Report To: Area Sales Manager, Laura Mercier. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. BBB Business Profiles may not be reproduced for sales or promotional purposes. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. BBB Business Profiles generally cover a three-year reporting period. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. But they're also smiling. We would be happy to assist you in resolving your issues. The dealership would not honor the peeling paint repairs and classified it as road debris damage. We took it back in and they kept the car another month. Thank you for reaching out and bringing your concern to our attention. Please contact me at your convenience and we can help resolve your concerns. ***** ******General ManagerLaura Buick GMC******************************* Laura will be here. In any event we are here to help. It has been 2 days since I asked for the information and I still have no response from them. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am happy to discuss in further detail if you have any questions or concerns. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. But anyways I shouldn't have to keep calling to check up on an answer. Great service. However, you were provided and declined additional repair work to fully repair your vehicle. In 2020 I already had paint peeling, not chipping, off of my bumper. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Unfortunately the truck was sold. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. ******* *******Laura Buick GMC. This is a good team atmosphere, not a lot of places can say that, Powell said. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. Good dealer to work with. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. Schedule Service Contact Us Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Customers can feel that when you walk in. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Our selection, service, and professional staff will set us apart from other dealerships in the area. Please let me know if you have any questions or concerns. I have purchased two from Laura Buick and referred family and friends there. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. It's a collective group of good people and that comes through for the customers, he said. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. Dominate search results. So its up to the manufacturer to change the outcome of my experience and satisfaction. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. His father will be here. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We treat people fairly and I think that goes a long way in today's world.. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. I have your contact information and will be in touch after the holiday weekend once I have a response. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. . We went in and they charge us another $1200. View Laura Bogard's profile on LinkedIn, the world's largest professional community. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. I also purchased an extended warranty on the wheels and tires. As discussed, we stand behind our workmanship and want to make this right for you. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. They were supposed to fix a place on the car, but they went back on their word there. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Owner operator at Bessinger's Automotive . In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Owner at Laura Buick-GMC, INC Collinsville, IL. Thank you for bringing this matter to our attention. Show All. And followed up with everything I called about. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Email Me More info. One Owner. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. I am sorry to hear you are having issues with your GMC Sierra. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. Quality Buick GMC is your trusted Buick and GMC dealer. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. I bought a new 2019 Sierra in Oct. on 2019. Waiting for response from **** or *****. Only 577.00 covered by extended warranty. We specialize in lifted trucks and superior service. 9 complaints closed in the last 12 months. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Twenty-million-dollars in inventory doesn't hurt, he said. Buick so I went on there website and applied and This was all explained to you by our service advisor, ***** ***, prior to work being performed. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Let me see if there is any possibility that they may goodwill a replacement dashboard. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. 3 reviews. JOHN SWISTAK JR.,. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. This is great. Last chance! We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. Dear ****** Thank you for bringing your concern to our attention. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. We analyze millions of used cars daily. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Skip to content. Beat local competitors. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. You authorized the repairs knowing what your obligation and cost would be. Yelp users havent asked any questions yet about Laura Buick GMC. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. He's one of the new salespeople hired on since the expansion. Harry was very helpful. So idk if they didn't comprehend the what I was saying? Automatic 557 Continuous 2 Manual 6. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Service Manager. I am opening up a case with General Motors and sharing your feedback with them. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. That's out of more than 2,100 Buick-GMC dealerships nationwide. My question has nothing to do with the millage. Or, you can lease a new Buick Verano . Believe that I have experienced fraud and need help rectifying this issue. I canceled a wheel protection warranty on 11-23-2021. Please let me know if you have any further questions or if we can be of further assistance. The other items recommended were not since you did not authorize or pay for the additional repairs needed. Show All. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 1620 E Homer Adams Pkwy Alton, IL 62002. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. So no Im not happy and will not be any time I drive my GMC truck that rattles. See details. approved for the Colorado through CarGurus Dan Note that complaint text that is displayed might not represent all complaints filed with BBB. This profile is powered by Birdeye. They were working with salesman David Powell, who has been selling cars for 11 years. GLEN TANQUIY. Thank you for brining your concern to our attention. As a matter of policy, BBB does not endorse any product, service or business. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Visit us today and see for yourself. We are happy to assist.All the best. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Get a quote on any of the new or used vehicles from our stock. After three week they call us and we paid and receive our car. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. Click the link in the email we sent to to verify your email address and activate your job alert. You have permission to edit this article. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. What's really unique is you can see Jack here. (And who knows how many more.). LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. There was also residue of dried coolant found beneath the radiator indicating a leak present. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. *******************************. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Two days later the check in light came back on. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. When I called the extended warranty company they said the extended warranty was also canceled. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. truck with the options I was looking for on the Laura Buick/GMC website. Search more new GMC vehicles for sale here at Laura Buick GMC. 903 N Bluff Rd, Collinsville, IL 62234 We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom.