If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. Attention: a refund is only possible if you have not yet used the voucher. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . We ask you to fill in and have with you a medical certificate, this is obligatory. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. Before travelling. You do not need to contact us yourself. You are allowed to combine several vouchers. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. The European corona certificate will be introduced as from 1 July 2021. This page is updated during office hours. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. Here, we answer all your frequently asked questions about COVID-19. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. TUI fly MARK vouchers are easily recognisable by the mention MARK. Registered in England No: 2830117 ATOL No: 2524. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. Please note this article is for flights booked with Expedia. But thats not always practical, especially if you already have accommodation for the trip. The termination fee depends on how many days before the booking you inform TUI of your cancelation. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. We have done everything within our power to continue to offer you this service in these challenging times. The advice can change so check regularly for updates. We advise you to check the latest updates shortly before the departure of your flight. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Transfer your booking up to the date that the balance for . Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. Note: our offer and flight schedule may be subject to change. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? If you need assistance you can contact TUI directly. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. After checking in online, you will immediately receive your boarding pass, which is very convenient! During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. Please take into account that you have to retain or upgrade your insurance products. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. Its a way to insure yourself against future developments in the situation relating to the coronavirus. While a number of holidays have resumed following the lifting of lockdown restrictions . Certain conditions may apply at some destinations, e.g. To help you find what you're looking for easily, we've popped our FAQs into categories. We ask you to pay contactless or by card if possible. If the DFA advises against all but essential travel and we cancel your . All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. We're part of TUI Group - one of the world's leading travel companies. Check out the table in the section below for all types of change fees. *if possible. Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. If you want a refund then contact TUI, but be prepared to wait quite a while for it. Print the QR code or save it on a digital device and keep it ready at check-in. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. . Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. Obviously, there are a number of things you should take into account and you will have to make some adjustments. You can buy bargain travel deals from people who cannot use theirs. Upload them online during the online check-in and you will immediately receive your boarding pass. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. More information can be found hereunder. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Before committing to any accommodation booking, read through the provider's terms and conditions. No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . ATOL protection does not apply to the other holiday and travel services listed on this website. Heres how different airlines measure up. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. Until that date, the existing rules for foreign travel will remain in force. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. Absolutely! More information about the voucher can be found hereunder. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. For all flights and holidays up to April 30, 2022, the firm will let you change the . Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. 1,34 per minute) They will gladly make the booking for you. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. Have you reserved a seat? If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. You can find all information about the validity of the vaccination certificate on the website of Diplomatie.