There may be a slight delay while the menu screen loads. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. . Log into your online account to view a status update on a reported outage. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. How do I find out if internet is down in my area? Staying connected during storms is critical. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). are also linked at the bottom of this page. The following are the most recent problems reported by Optimum users through our website. Power Outage. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. *Accuracy not guaranteed. your assets for marketing use. Optimum Outage Map Is Optimum Having an Outage Right Now? Tips? Having problems? 1996-2023 American Electric Power. All services not available in all areas. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Invalid Optimum ID, please complete all fields. A tech has been out here every week. Internet & TV . To view personalized information about current outages in your area, please sign in with one of the following options. Help. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. You can use your own modem too if you prefer. Loading map, please wait. Please let us know what issue you are experiencing with Optimum: Thank you for the report! This may take 3-5 minutes. to {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. CDC: https://emergency.cdc.gov/. @OptimumHelp I need help with an issue that hasnt been resolved since November. Having problems? @OptimumHelp any update when service in Franklin borough will be restored? charges, at the number provided above. Problems in the last 24 hours in Weston, West Virginia. @OptimumHelp internet outage in Bushwick (zip code 11206). Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Service for. Assume all downed lines are energized and dangerous. FlexAbility Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. At the moment, we haven't detected any problems at . to get started. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. /EOFBd*e1?. If no outage is shown, trytroubleshootingthe issue. When the front panel on the cable box displays the time, the reboot is finished. Users are reporting problems related to: internet, wi-fi and tv. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Check current status and outage map. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Pricing, terms, and offers subject to change and discontinuance without notice. Please try again later. 07860. . Currently we are unable to access your location. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. if it's plugged into a cable box, VCR, DVD player or gaming system. @OptimumHelp maybe fix peoples ****? Do you want internet service for your home or business? You must have JavaScript enabled to use this form. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? Home / Outage Map; 866.200.7273. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. You are currently using a browser and/or operating system we do not support. Goes up $40 on my bill thats why I am leaving. Its been a month. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Criterion Digital 2023. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down With Automatic sign-in, you register your We strongly recommend that you upgrade to a more current browser. It's been over 3 hours. Search for and install any recommended updates. Electrical power is needed to operate your . If you have forgotten your security code, please call 800.956.4237. Yes, I have to wait a week for a tech to get to me. All plans include unlimited data. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Also don't post any of your personal information. Download the WiFi HotSpot Finder App. Congratulations Optimum by Altice! to get started. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. I also agree to the Terms and Conditions and Privacy Policy, which Unplug your equipment (i.e., your modem or Gateway) 2023 CSC Holdings, LLC. Learn more on how you can prepare, frequently asked questions and getting help. Yes, I have to wait a week for a tech to get to me. Optimum WiFi hotspots are a network of over 1 million WiFi People with access to Optimum Fiber will have fiber routed directly to their homes. Discussion. Constant outages. Any eta on restoring service? display your award(s), Copy the Embed code and drop it into your site's HTML. All Rights Reserved. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Please look into it. The most recent Optimum outage reports came from the following cities: Post yours and see other's reports and complaints. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Brenham isnt that small of a town. @OptimumHelp no service for over an hour. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Realtime status of outages and problems with service providers. to view the Optimum WiFi Terms of Use. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line. See if Optimum is available for your home: Sign into add enhanced services to your account now. To report an outage: Text OUT to 544487 (LIGHTS). @OptimumHelp I just received the worst customer service response after their scheduling error! Get status information for devices & tips on troubleshooting. Learn about outage & storm safety Reliable energy starts by putting safety first. This can take a few minutes. Optimum by Altice is available at this address. Plus, Optimum makes installation free for customers when they order online. Share them here. ^David, Hi there. @OptimumHelp no service for over an hour. ^David. @OptimumHelp the internet has been down in bushwick for over 5 hours! Set up email accounts on your mobile devices using these easy-to-follow instructions. Enter the phone number associated with the outage address. Store Locator. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. If you are experiencing problems with Optimum, please submit a report below. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. View our outage map . If Optimum is available in your area, youll have your choice of cable or fiber internet service. If you are currently experiencing an outage and have not yet reported it, please report your outage. View storm video . Make sure to report and . Without power to your home, your Optimum service will not work. 2023 CSC Holdings, LLC. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend We will debit Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. Please help! To keep power flowing, our crews prepare for potential outages long before they happen. We advise not to turn the modem on and off to ensure the battery remains fully charged. @OptimumHelp I just received the worst customer service response after their scheduling error! We can't get your messages right now. Sorry, we're unable to confirm Optimum by Altice is available at this address. We need the GPS enabled on this device and your permission to use your location. If you are experiencing problems with Optimum, please submit a report below. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! Having problems? Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ All rights reserved. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Now turn on your TV. This user guide shows how to use the outage map by accessing it through the web on a desktop. Check your internet connection by opening a web browser window. 1. Run an antivirus scan to make sure the computer does not have a virus. I understand that consent is not a condition of purchase. Make sure your devices are charged and have your, 2. Its been a month. @OptimumHelp maybe fix peoples ****? Report a different problem Report a tree, light or possible power theft. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Make sure your computer's software is up to date. How to Get Compensated by Optimum On Your Own Please let us know what issue you are experiencing with Optimum: Thank you for the report! Late or missed payments can cause an interruption of service. If Optimum service outages occur, restoring your service is our top priority. The density of these reports is depicted by the color scale as shown below. Try visiting the following official links: We'd be happy to assist you with any promotional issues. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Do not assume a wire is down if your power is out. Frustrations? Facebook - Optimum C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream Report a tree, light or possible power theft. Report problem. Latest outage, problems and issue reports in social media. If fiber is available in your area, you can get symmetrical internet speeds. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. like a laptop, cell phone, or tablet with your Optimum ID and password. Optimums mobile services are powered by T-Mobiles wireless network. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Having problems? . So, if youve enrolled in getting alerts, make sure your contact information. In the last three months, how would you rate Optimum? Internet access points that allow you to make high-speed Internet If the above tips do not fix the problem you can try rebooting the modem. We know you depend on us for power and we take that responsibility very seriously. ^David. Check optimum.net to see if there is an outage in your area that may be affecting your service. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. All rights reserved. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Twitter: @OptimumHelp Get it fixed. It is common for some problems to be reported throughout the day. @OptimumHelp Outage in Sylva, NC? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). All trademarks and service marks are the property of their respective owners. During significant storms, we will share updates on our social media accounts. @OptimumHelp internet outage in Bushwick (zip code 11206). Optimum Internet Services Optimum.net is compatible with a wide range of browsers. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. At the moment, we haven't detected any problems at Optimum. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Live outage map. Realtime status of outages and problems with service providers. Weston and Lost Creek. 5 or 9-digit ZIP code. Make sure to report and "downvote" such posts. connections on the go as easily as when you're connected at home. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Optimum by Altice offers cable internet access. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. . We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Under Support, located in the upper right corner, click Service status. The latest reports from users having issues in Weston come from postal codes 26452. Read on for details. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut . Optimum by Altice offers service in 17 states. Hey @optimum internet been down all day since I woke up at 6am. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. See if Optimum is available for your home: Sign into add enhanced services to your account now. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Please look into it. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). . An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Enter the account number associated with the outage address. We will debit If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Find out when service will be restored. 4 steps to restore power See how we restore power in your area. Optimum offers cable TV, home phone, and mobile services along with home internet service. Horrible customer service. You must have JavaScript enabled to use this form. So unsatisfied. Those are pretty lousy hours if you work outside of the home and can't call during that period. All rights reserved. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Find outage information for Xfinity Internet, TV, & phone services in your area. There may be a slight delay while the menu screen loads. Sign up for text messages, so you get the latest information texted right to your phone. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Optimum's mobile services are powered by T-Mobile's wireless network. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Ive been patient. download Plug the modem back in and wait until it has fully restarted. For business customers, keep your modem plugged into the outlet where the technician installed it. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . @OptimumHelp the internet has been down in bushwick for over 5 hours! Frustrations? Explore plans below Check for reported outages All trademarks and service marks are the property of their respective owners. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. Remember User ID helps you log in without having to memorize your ID or look it up every time. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Use of this site constitutes acceptance of the AEP Terms and Conditions. Check to see your plan options by entering your ZIP code at the top of this page. Use the zip search and check with Optimum by Altice directly to verify availability. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Check for outages. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Pricing, terms, and offers subject to . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Please call a representative at (844) 910-2593 to confirm. We can't get your messages right now. Are you also affected? @optimum Im feeling totally ripped off by @optimum. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. 1 Court Square West, Long Island City, NY 11101 Note:Please only call 911 if you see a downed wire. Optimum by Altice offers service in 1,848 zip codes nationwide. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. What is going on ? Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. You can add home phone service for $15 to any internet plan. BroadbandNow Internet Service Provider Awards 2020. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Report Outage Online. We strongly recommend that you upgrade to a more current browser. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. It may take 3-5 minutes to reboot. Find out what is going on. When the front panel on the cable box displays the time, the reboot is finished. Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. A tech has been out here every week. device once and you'll automatically connect whenever you enter a optimum.com/terms Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Without power to your home, your Optimum service will not work. Our crews are actively working and will continue until all impacted customers are back online. You can connect from any WiFi enabled device, like a laptop, cell Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Want a real-time outage update? @OptimumHelp any update when service in Franklin borough will be restored? If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Mobile . Forget having to sign in every time you want WiFi access at an Optimum does not impose data caps on fiber or cable internet plans. Simply unplug your modem from the electrical outlet. program. View the steps. When severe weather is on the way, whats the best way to stay in the know? Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. If you have any questions, send an email to info@broadbandnow.com. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. By selecting Accept all, you consent to our use of Cookies. It is common for some problems to be reported throughout the day. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick You can easily perform a manual reboot by unplugging your modem and plugging it back in. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Please don't call "support numbers" posted below most probably it's a scam. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Optimum by Altice is the 4th largest cable provider in the United States. All of the downloads are safe from the vendor's official website. Also don't post any of your personal information. See if Optimum is available for your home. Help. Call to check pricing and availability in your area. Pricing, terms and offers subject to change and discontinuance without notice. ^David, Hi there. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . Optimum by Altice is available at this address. On the flip side of promotions are fees. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Try visiting the following official links: We'd be happy to assist you with any promotional issues. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) If this does not help, pleasemessage us. Plug your equipment back into the power source. Optimum Business - Service Outage Check for outages Sign in to check your service status.