This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Expand the connector pins just the slightest to make sure everything is snug when you put it back together. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. To determine whether either of these is true, unplug all of your devices from power and try charging them again. 0000256654 00000 n
The odometer illumination was bright. GoTrax GKS: Specs. Brand new battery not holding charge. In this video we take a look inside a GoTrax G2 Scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . When GOTRAX GXL V2 display is blacked out you can release Power Key. Gotrax is known for adapting its electric vehicles to the needs of consumers. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Troubleshoot common issues with your gotrax hoverboard with our handy guide. I've had it for a full month now but never knew how to.
Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. You feel the scooter lose power and your inertia throws you forward. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. They cannot show error codes. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. The BBB's grade of "F" still . Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Of course, with any new or growing technology there are often hiccups along the way. bay_blade2000 3 yr. ago That's not what I am saying at all.
Gotrax Troubleshooting Archives - besteride.com Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Problem is from inside the tire assembly. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. 0000013506 00000 n
Grab the new battery pack and ensure that your are installing the battery pack correctly. These models of e-bike only feature an LED Display. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Kid really loved the speedometer and the cruise control feature! PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going.
A fully charged battery will have between 36 and 42 volts. Pressing on button does not illuminate the display nor does the throttle have power. E03 - Change speed settings or gear. Take off the console and pull out the battery, checking all the connections. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. will respond to the email but the response itself is not helpful). We'll go through each electric scooter and the error codes that occur. Press J to jump to the feed. It is possible to check the voltage of your battery using a voltmeter. error: Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. 0000008779 00000 n
Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. It's a 36V 6 Ah battery that offers higher performance.
GoTrax GKX electric scooter | Tom's Guide Aug 15, 2020 Reddit and its partners use cookies and similar technologies to provide you with a better experience. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If the scooter works after disconnecting the brake switch then the brake switch is defective. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Cruise control automatically goes on every time when riding. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Max speed: 7.5 MPH. Down a hill I got up to 19 mph on the speedometer.
After rare 'F' rating from BBB, electric scooter company GoTrax responds On that same hill last week I got about 16 top speed. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Check the fuse or circuit breaker. To power the scooter off, press and hold the red button for 5 seconds. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Contact: kevin@ocproscooters.com or text: 714-420-1311. 0000002509 00000 n
This electric scooter comes with an updated, brighter headlight and a larger LCD screen. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. No. *You may need to perform a recalibration up to three times to fix your issue. 0000000696 00000 n
I continue to struggle with GOTRAX's customer support team.
Gotrax Apex Pro Commuting Electric Scooter - Black : Target Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 0000017087 00000 n
If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. You can now turn your hoverboard back on.*. Gotrax has also added a longer battery life. 0000001330 00000 n
0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. After fully charging, I prepared for the first ride with the new parts. So far I've got about 60 miles on it. When the battery is fully charged it will change from red to green. Of course, you could also have an issue with your battery. 0000001444 00000 n
If your Gotrax hoverboard will not turn back on you are experiencing an issue. This is an internal issue and the bike should be sent back for repair. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Turns on but shows zeros no matter what. GOTRAX sent me a battery and a replacement handle bar. When it comes to hoverboards, the magic fix-all is called recalibration. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together.
GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Since battery indicator has 4 bars, easy to do the math. It goes fast and I can go up big hills . Power on your scooter and take it for a test drive. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Returned the v2 and are now trying a m360 instead /crosses fingers. If you find any damage, replace it immediately. Of course, you could also have an issue with your battery. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate.
Electric scooter throttle not working - How to fix it - Thescooterguide Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile In all cases the company has been slow to respond. Also if there is a critical mass here, we may be able to have the company fix their problems. Looks like spring issue. Watch out world! I finally received the replacement parts. Has expected us to be scooter technicians to diagnose the problems. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. If still showing error code, contact Customer Support for assistance. But when I press the throttle, nothing happens. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. 0000005863 00000 n
Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. In removed the old handle bar and battery and installed new one. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Back wheel brake mis-aligned. Hold down the power button for 10 seconds. 0000003099 00000 n
IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. This is a few specific actions that act as a reset for your board and can fix many common issues.
Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does New Safe Step Technology - Both feet must be placed on the . In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). You can contact Gotrax to get more information, talk about your warranty or learn about repair options. All rights reserved. As an Amazon Associate I earn from qualifying purchases. If you experience problems with any of these models of e-bike file a claim below. Bolts provided are rusted - poor quality control. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Turn the key or power switch on and engage the throttle all of the way. Its possible the quality slipped with the V2, but they are basically the same scooter. When the battery is fully charged it will change from red to green. Missing tire extension - poor quality control. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Roller Blades/Bikes. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The GMAX is one of our most powerful electric scooters to date. Resolved through warranty, in the mail. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If it's not been used for a while, it might need charging. Problem not solved. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If you have done these things, but are still having trouble, please contact customer service. Kick stand wobbly. Further, the locking pin is completely . This problem could be caused by many different things. 20 MPH Max speed and durable 10 . We appreciate you customer service and willingness to do the right thing! You can recalibrate your Gotrax hoverboard by following the instructions above. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Choose from Same Day Delivery, Drive Up or Order Pickup. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. We check over 250 million products every day for the best prices. Scary at first. I will come back and edit the post if I experience anything that you've listed. Did you find it helpful? Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Shop safe on GOTRAX Official website. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). When you connect the charger to the hoverboard it will turn red to let you know it is charging. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Free standard shipping with $35 orders. Do you think most of the lower-priced scooters are having these problems? Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. My GoTrax (about 5 months old) started acting weird today. If that doesn't work, email support. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. 0000006275 00000 n
The GOTRAX Electric Scooter Troubleshooting Guide Even if just pressing for a second - Kind of scary actually. If you can not grip the top with your fingers use a pair of pliers to assist you. I requested a refund. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . All night charging leads to 15 minutes of riding. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. *You may need to perform a recalibration up to three times to fix your issue. Press question mark to learn the rest of the keyboard shortcuts. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. I requested a refund. hb```b``b`B uHGC@Z&yn)~v@P U
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P]-zWi^3wXBK Grab the new battery pack and ensure that your are installing the battery pack correctly. This scooter is giving a E3 Error code and the manual simply states to replace the console. Back fender completely broken off, bottom screw plate snapped. Has refused refunds. I continue to struggle with GOTRAX's customer support team. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. All I've done is adjust the brake pads to prevent rubbing.
Gotrax recommends 3-4 hours for charging time. An awesome member of our community made this guide. Reattach the console/head unit by sliding it back into place. . EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. You will see the LED lights start to flash. %PDF-1.4
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Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Yes Include an image for extra impact.
Amazon.com: Gotrax Scooter Parts . I'll monitor the post to see if these are isolated or widespread. GoTrax - GMAX Electric Scooter. Beeping can also indicate uneven pressure on the hoverboard sensors. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Thank you GoTRAX for fixing my 7 year olds birthday gift! I try and ride economical to maximize range and durability. These codes will pop up over your console's display when there are issues within your electric scooter. These codes will pop up over your console's display when there are issues within your electric scooter. Once you ensure the position is correct, gently slide the pack into the tiller. 51 reviews. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. 0000009925 00000 n
Troubleshooting Your Ride - GOTRAX.com I have updated my review from 1 star to 3, and will update again . If there is, youll need to buy another one and replace it. This is telling you the charger is working. Will this problem come back? So frustrating. 110 0 obj
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It is possible to check the voltage of your battery using a voltmeter. Check which of them the problem is and get it fixed immediately. When the scooter is powered on, press the power button 3 times to switch the speed unit display. The motor would sometimes "sputter" (not engage) when you push down the throttle. $799.00. The console on the scooter displays speed in MPH, battery life, and headlight. Has been extremely slow to respond with replacement parts. When you plug your charger into the wall, the indicator light will turn green. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. For example, only standing with one foot on your hoverboard can cause some models to beep. Codes often have simple solutions and we are here to assist. {k-m3gKjx Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques.
The key is to build your own vehicle with its own motor coil wire. But, as soon as it worked for quite some time, it started showing various problems. In this video we take a look inside a GoTrax G2 Scooter. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Now you are finished and ready to test your work. Make sure that these are not punctured if they are air-filled. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. I cant find anyone who sells them including the gotrax website, acisneros0873 - New comments cannot be posted and votes cannot be cast. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Learn more about your GOTRAX from full overviews and specs to troubleshooting.
Scooter Does Not Run : ElectricScooterParts.com Support Press Power Button once again to power on . (If you see an issue, please stop and consult a technician before proceeding.). Visit our Battery Pack Load Testing Guide. Odometer not working. When you plug your charger into the wall, the indicator light will turn green. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Codes often have simple solutions and we are here to assist. GoTrax V2 Not Working.
Gotrax Hoverboard Troubleshooting - besteride.com 0000007190 00000 n
So, 3 hours for 4 bars = 45 mins of charging time per bar. Create an account to follow your favorite communities and start taking part in conversations. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 21E, 22E, 25E, and 30E - Replace console to fix error code. Range: 4 miles (est) Max. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Store the screws and hook in a safe location for later use. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter.
Gotrax Issues : r/ElectricScooters - reddit There is no doubt that hoverboards are a popular and fun way to get around. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. . Disconnect the brake lever switch connector from the speed controller. Gotrax scooter not charging? The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Front tire making a very loud noise. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. If all of them work normally, then you need a new charger. Power completely shuts off while riding.
It was the front wheel so more difficult, cost 40 for replacement. Weight: 17 pounds. GOTRAX - F5 Electric Bike . GOTRAX. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period.