Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. You will get an error message if you enter the Voucher ID incorrectly. <> If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. How do I subscribe to receive My Ticketek emails and/or SMS? Your barcode will be on the first page that opens (the homepage). There are three delivery options: Note that for general admission events, tickets can not be replaced. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html <> endobj What happens if my phone is out of battery or my network coverage is low when I get to the venue? The Payment Form will display detailed information on your ticket purchase. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Don't forget to bring your ezyTicket to the event. Many businesses act as Ticketek Agencies throughout the country. Limitations on number of tickets purchased. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. If an event is cancelled or postponed you will need to contact Ticketek for a refund. These tickets are released when not required by the promoter and generally given to us to sell to the public. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Set up your My Ticketek account, or check the details in your existing account. How do I gain entry to the venue using Passbook? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You must allow adequate time for collection or delivery of tickets. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. My address has changed. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. PDF Official Stray Kids Collector Ticket FAQ Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Your region is identified by your IP address. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. You are required to present your credit/debit card and photo I.D. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What qualifies as a concession ticket? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. There was a problem with the email server that the message was sent to. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. How do I add my mobile tickets to the Ticket Wallet? Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Where can I get more information about privacy for Friend Spotter? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. This can be accessed using the 'Share and Save' button on the mobile ticket. Please note there maybe no replacement for General Admission tickets. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. When will I receive my club of support merchandise pack? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? The user will not be able to view the ticket. General Will mobile tickets be removed from the Ticket Wallet after an event? Restricted view refers to seats that have restricted viewing of the stage or event. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Please comply with any stated ticket limit for this event. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. If I received an invite, does Ticketek store my contact details? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Please be aware your membership number will never change throughout your years of membership. How will I know when my content is personalised? ezyTicket - your ticket is emailed to you in PDF format. Can I request a refund if I change my mind about attending the event? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Can I buy tickets if I am based overseas? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Group discounts may be offered but do not apply to all events. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Systems are in place at every venue to ensure that each ticket barcode can only be used once. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. You may also wish to consider taking out a relevant insurance policy to . To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Will the event be reserved seating or general admission. 1 0 obj Venue/City Box Office - collect tickets when you arrive in New Zealand. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek may not replace tickets where seating is unallocated (general admission tickets). If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you do not receive your club of support pack please contact the club directly. When tickets are no longer available the event will be displayed as Allocation Exhausted.". to then often have to go to their desk at the venue to follow up the issues. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Once you have logged in, update your information. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Seating/Section FAQs - Ticketek Australia Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Tickets will not be issued to persons other than the credit/debit card holder. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Do I have to save my credit or debit card details? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Ticketek Marketplace - Buy and Sell Tickets Refunds, Payments and Exchanges. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues I am traveling the country and have a New Zealand address but my billing address is overseas. Where do I redeem my Ticketek Gift Voucher? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. They must present the relevant concession documentation at point of purchase and upon entry to the ground. How to resell a Ticketek ticket - Tixel Blog If your session time expires, you will receive a notification and will be required to access the site again. Accept the Ts&Cs and "Submit" 9. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. No. Can I sell tickets using online auction sites like eBay? How can I receive my Ticketek Gift Voucher? All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Print this PDF as this will be your access to the event. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Please refer to Ticketek's. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Requesting a password reset during the on-sale will use your time limit. The term including when used in these Terms and Conditions is not a term of limitation. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Don't worry though, until you finalise your purchase the value will remain on your voucher. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. We recommend that you confirm with your venue whether they have an existing ticketing agreement. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Why can my friends (invitees) only purchase the held tickets one at a time? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Will I be required to pay to reserve a seat? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. By clicking this link, a web page will be displayed containing your ticket. If you're not signed in already, you'll be asked to sign in (or register) now. How do I request a refund if I have purchased Refundable tickets? Ticketek Terms and Conditions of Sale. Ticketek may charge a reasonable fee for the replacement of tickets. This is just another way of conveniently storing and viewing your mobile tickets. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . 4 0 obj There are many ways you can redeem your Ticketek Gift Voucher. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Be sure to select the discounted 'member' ticket. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Is there anything special I need to do when I get to the venue to scan my mobile? I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Terms & Conditions of Sale | Ticketek NZ Upload your ticket. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Can event notifications and location services be turned off from the Ticketek app? I ordered a lanyard with my ticket purchase, when will this arrive? Held seats are sold on a first-in basis. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). No, there will not be a priority system in place for AFL Members dining in 2023. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! The example above is for an adult barcode. In most cases, a GA ticket is a standing floor ticket. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Concession and Children's ticket entitlements vary from event to event. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. I've sent an invitation but some or all of my friends did not receive their emails. Refunds must be requested no more than 60 days after the event date. Can I request a refund if I accidentally selected the Refundable tickets option? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). My tickets have not arrived after a reasonable amount of time, what do I do? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Ticketek AU - Apps on Google Play If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Once you have selected your ticket(s), there is a time limit of. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot How do I purchase a Ticketek Gift Voucher? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". The original expiry date still applies to any balance remaining on your voucher. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Will I see personalised content on the mobile site? Can I purchase tickets through the mobile site? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. chevron_left. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket.
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