By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I Browse eBay eBay HelpSign In Community eBay Announcements eBay Announcements Discussion Boards Inside eBay Also note that drivers also sometimes leave packages in a hidden location (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. Create an account to follow your favorite communities and start taking part in conversations. some reason, the items listed with far too much whitespace, only one or Sellers cannot close cases. When . In any case, RM cannot send the receiver (me) any written communication firstly as per the policy published on their website and secondly because the parcel wasn't addressed to my correct address, meaning I cannot be the receiever. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Ask him to leave feedback. If youre stuck and dont know what to do, DoNotPay teaches you the steps to take if the eBay buyer says the item was not received, but tracking shows it was delivered. Wasn't allowed to put a bid in for a van I wanted to buy. Send a message to your buyer; provide empathy, stating that you will do your best to resolve this dispute for them. I don't want to accuse, but equally I am struggling to understand how a parcel directed to me was delivered 300 miles away, with someone signing as me and that too using a non-insured service despite the value. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "item not received" request. If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. I need help again. We encourage you to continue to work directly with the seller toamicably resolve this matter.". View related content below. A close friend worked in a post office in Westchester County (NY) both inside and delivery. Ring Royal Mail - google 'Royal Mail Customer Service' - the first response to that will be their number. Copyright 1995-2023 eBay Inc. All Rights Reserved. - Seller sent the item to themselves or their relatives and not to my address (no location tracking). It also might be advisable to stop by the neighbours to see if they might have grabbed the package either by mistake or for safekeeping. htdrag11 Posts: 1253 Joined: Thu Nov 03, 2011 2:22 am. by El Greco Sun Feb 03, 2019 3:17 pm, Post Carrier lied. Use our app to get compensation for: Many companies start spamming you with unwanted correspondence as soon as you start using their products or services, but our app can put a stop to that. Beautiful coin received safely, seller highly recommended! Note that when a buyer files an item not received request, the first thing a seller should do is check the tracking information. 05:09 PM, "In response to your claim, the seller has provided proof of shipmentindicating that the item was shipped to you. However, RM cannot send me any written communication because 1. the parcel wasn't addressed to my correct address and the sender should contact them not the reciever (published on their website). by htdrag11 Mon Feb 04, 2019 2:56 pm, Post A seller's next move will depend on the most recent status shown on the item tracking information. They help the organizations to focus on the other parcels they have to deliver. Got buying related questions? eBay is another place to look for open-box items, but you'll want to shop with care. You will be able to file a missing package claim within 60 days from the mailing date. and offered 30 she accepted. Also, as per eBay's ask, I contacted RM via phone and they confirmed the parcel was delivered in Durham and the address on the parcel did not match my address. I am suspicious that the seller is fraudulent here. Even ebay customer care admited that my shipping number is not trackable so i sho. You dont have to bother figuring out how to file a claim or request a refund by yourself anymore! 05:30 PM. The seller told me she spoke with them and that I can do it. do. Check the places where the courier might have left the parcel, such as their backyard, garage way, porch, etc. eBay item number: 314026344266. I requested to have the negative feedback removed and eBay claims calling me a scam artist and falsely accusing me of selling faulty products is not a legitimate reason for feedback . You dont have to worry! Was this article helpful for you? A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. Even though this is the least occurring reason, it does happen. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. There, you will click on the Purchase history link on the left sidebar, locate the item in question, click See request details, followed by Ask eBay to step in. eBay will then review the case and respond within 48 hours. Free delivery and returns on eBay Plus items for Plus members. File your non-reception with Ebay, call Ebay Customer Service (if the seller hasn't already), and tell them the story. Only advise them to open a case with the delivery service. Perhaps it's because the seller refused to make any effort to look into the misdelivery of the item she sent, when only the seller can do so, and not the buyer. Dress your table with a touch of the sea and revel in the crisp white and deep blues of the Royal Doulton Pacific range. Is Getting a Refund for a USPS Late Delivery Possible? 10:16 AM, I agree with what fellow members have already said, I know what I wish I could say, but I won't, on Y DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Mark as New; . How to Become a Highly Paid Instagram Influencer, 50 Best Drop Shipping Business ideas & Opportunities for 2023, 50 Best Social Media Business ideas & Opportunities for 2023, How to Become an Instagram Model or Influencer and Get Paid, How to Make Money Taking Surveys Online Without Paying a Dime, 50 Best eBay Selling Tips & Tricks for Beginners in 2023, How to Start an Internet Marketing Home Based Business in 17 Steps, How to Start an Etsy Shop Business in 27 Steps, contact the postal service for an insurance claim, insurance claim with the shipping company, Check with other household members that they did not forget to mention a package arriving, Make a thorough search around the outside of their house to make sure that the package was not left in an unusual place, Ask neighbours whether they have received any packages on behalf on someone else, Contact the shipping company to request more details about the delivery, File a police report if they suspect the item was stolen. As long as tracking shows delivered your money will be released soon. by 8foot7 Fri Feb 01, 2019 3:56 pm, Post For more information, please see our I think more often than not eBay will side with the buyer in this situation. It defies logic that someone can open a case against you 24 hours after placing the order and say they didn't get their item. doesn't happen again. What did the AP site show against the tracking number? I now have the Postmaster's manager's phone number and email. USPS allows you to file claims if your package is lost or you receive a damaged parcel. Edit: Okay AP don't diffentiate between parcel post and click and send (which is definitely tracked to the door). Hi All I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. by Teague Fri Feb 01, 2019 6:49 pm, Post However he asked me to pay Ebay requires tracking on everything you sell, otherwise you forfeit all seller protection, because there is no evidence you even sent anything aside from the buyer's word (and lets be frank, everybody lies. with an invoice of someone else's name Payment was taken from my bank nothing appears in PayPal or eBay Fortunately I also work from home and can see the mailbox from by desk and I have seen "delivery exception" errors that were along the lines that I wasn't home (I was) or that my mailbox was full (it wasn't). Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. Now I am abroad and the parcel shows as delivered. before he start dispatching and processing order. As mentioned previously I bought an item got sent a different inferior on Can You Sell Fakes/Replicas on eBay and Get Away With It? The 35th Anniversary Collection. Added further information here as it can help other buyers/ sellers avoid getting scammed. Signed For is not a tracked service but usually there is a map with GPS co-ordinates. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises . Since there is no tracking info other than 'accepted at post office' and 'delivered' there are several possibilities -. Infact the concierge received signed for parcels for two other residents on the same day but none for me. 26-06-2019 If the item was sent 'Signed For' and you put the tracking number into RM Track and Trace, you will be able to see a map of where the item was delivered to and the GPS co-ordinates, irrespective of whether you were the sender or the recipient (or anybody at all for that matter). Luckily, the seller posted the item to a location 300 miles away from me, which saved me from getting scammed. Our local post office pulls all kinds of tricks, including last year finding our local postman tossing thousands of pieces of mail directly in a garbage bin because he did not want to deliver them. Estimated delivery dates - opens in a new window or tab include seller's handling time, . The purchase is still pending in my bank account. I'm too frusrated right now. appeal this decision because I have a receipt of my return from the post First thing you should do is look at the tracking on the RM website. When he puts a package in our mailbox, he scans it right then. This reflects doubt. If the package was sent to the wrong address, you will be better positioned to explain your situation in any discussion or dispute. by El Greco Mon Feb 04, 2019 11:41 am, Post 23-01-2014 This is one of the most common reasons for an item not received claim. The listing did not say it was 30 per dress. Copyright 1995-2023 eBay Inc. All Rights Reserved. and our Note that if the seller doesnt offer delivery confirmation, doesnt provide a resolution or you simply dont receive a response in that time, you can ask eBay to intervene. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. How does ebay confirm delivery on items sent without tracking? 23-01-2014 Seller notes: "Uncirculated C Mint Mark" . My building didn't have a lobby so I got into every apartment building on my street until I found it in a pile in another building. Once so near the street that the package got run over. cannot send me item as is out of stock. Check if it was delivered to the wrong address. Should I be incompetent design inducing an 'irritation', How do I get rid of this supremely annoying thing? Like others I am pretty sure the PO is playing games to meet their metrics. It's PRINCIPAL, not PRINCIPLE. conf. 26-06-2019 Create a USPS. AU $96.87. If this is the case, there may be a note about the packages location posted in the system. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. Give them the tracking/doorstep delivery number and your postcode. by Rupert Fri Feb 01, 2019 3:56 pm, Post There is a new update, the seller sent a message and attached a proof of postage, which has my correct postcode, but strangely RM signed for confirmation lists 'Durham DO' as the delivery location, which is 300 miles away from where I live. It was a $120 handbag and I can't really afford to lose that money. Heres how to track the package, depending on the carrier service: Once the buyer tracks the package and confirms its still on the way, they should: If the eBay buyer still cant find the package or sees that it was delivered to the wrong location, they should file a claim and get a refund from the courier. I checked my porch within 10 minutes of the email being sent originally. Now, for a more friendly and polite customer there still isn't really anything I can do. Here are few steps to consider: To start the process, you can contact the seller directly, but you have to wait until at least three days past the estimated delivery date. Find many great new & used options and get the best deals for 2022 $2 "C" Mint Mark - 75th Anniversary of Peacekeeping Card at the best online prices at eBay! If the tracking shows delivery to the correct address, Ebay won't get involved. Material: Not Listed Size: 9.5 as marked on shoe Merchandise is sold As Is - Items are not tested for . Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? In some cases, if your neighbour received your mail by accident, they will bring it to you. At the end seller told me he If however the system indicates, that your driver completed the delivery and received a signature then it is possible that some neighbor or nearby resident signed for the package. Give it a few days. The item is probably useless now and eBay will issue a prompt refund out of my account when they are notified I received the item. Tracking will allow them to see whether the item is late or has been delivered to the wrong location. after my own ' investigation' I was able to p Hi I have recently encountered problems bidding near the end of auctions by ResearchMed Fri Feb 01, 2019 5:59 pm, Post Item specifics. I can afford to pay the 8000, how do I increase my limit so this Buyer rang me and said they dont know how to mark the item as delivered so i said to just send me a message on ebay to say she received the item, anyone know how to mark it as delivered as my money still on hold? FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently.