I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. You have added the max number of Favorites. Top of the Page, Do you offer engraving? *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. So don't forget to put the discount to use. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Clear Filters. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Do all rings come in the same size or are there different sizes available? Kay Jewelers needs to revise their gift return policy. Your Jewelry Consultant is ready to talk! They worked together to approve a replacement bracelet for about the same value. If requested, can I have my merchandise gift wrapped at the store? They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Learn more Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Not very customer friendly, Desired outcome: Top of the Page. I called customer care and no one called back. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. we only owed $185.00 now it's almost 1200.00. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. A company you know and trust. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. They sell no bands in store. Sorry I didn't listen to my friends. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Granted, it was pre owned, but still. I also went to the doctor to ask about and probably have to go back since its getting bigger! Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Returning your KAY purchase is easy. I asked to return them and Share your photos and videos with others to prove the truth of your words. No, one in the store informed us of a promotion for 18months. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Of some multiple emails still have gotten nothing back. You can find contact details for Kay Jewelers above. Chat support people have zero idea what they are doing. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. #greatcause. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Strength in coaching and producing an environment where customer service and surpassing standards is at the . Store manager wouldn't exchange or refund. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. Top of the Page. The ring was there the next day Friday after I was told it was gonna be about 5 days. Learn more I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. This is the worst company to order Jewelry through. They are professional liars for MONEY! I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. How do you tell someone this? Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. On Custom designed jewelry is not returnable. This complaint was posted by a verified customer. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. It looks like your microphone is disabled. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. read more. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. What is KAY Outlet's return and refund policy? No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Top of the Page, Do you have a trade-in policy? I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. color: #515666; Let us know in the comment section below! This will surely increase the credibility of your complaint. The millimeter is our standard unit of measurement for jewelry dimensions. I love that they offer the diamond replacement guarantee with any diamond purchase. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . You will be required to sign for your merchandise when you arrive to pick it up. Both gifts from my husband were purchased at this store and I had the receipt. you can get $200 off some orders from KAY Jewelers. The earrings physically broke on second wear, in February. I would like to receive my e card immediately. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I had read all the reviews after purchasing, and got really worried. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. November.25.22 5:20pm. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. You must bring a valid photo ID (such as a driver's license). We bought a bracelet and an Opal ring for my daughter as well. I came by with my boyfriend to just look around. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. } * Watches may be returned within 30 days at any Kay Jewelers or kay.com. I would like to write a letter to your corporate offices. Hamilton, HM 11 Bermuda. I still had the Diamond, so that was to remount & fix the prong. I want to speak to a DISTRICT MANAGER. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. We appreciate that you've chosen Kay Jewelers. when you purchase a product that is clicked through one of the outbound Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Please try again. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I was told it could be exchanged by 2 different managers. Wife wore the earrings once in January. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. What is your policy regarding conflict diamonds? From guiding you to the perfect engagement ring to handling a purchase-related question. How long will it take for my order to arrive? Thank you, you have successfully subscribed to our newsletter! A ring valued at $599. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The very next day its 30% off and this store will not give me the additional 5%. Twitter. You can easily find current promotions and discounts on the homepage for you to use. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . How will I know when my order is ready for pick up at my KAY Outlet store? I took my jewelry in for inspection and found that the ring was broke. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { What address can I use? Expressing love should never be stressful. Platinum is pure metal that is naturally white and much more We aim to provide readers with the most up-to-date information available about today's consumer products and services. Top of the Page, If I want to mail a payment , what address should I send it to? 2. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Click Here to learn how to determine your ring size. New setting for $500 with my stones put into it or b. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. That's why we offer several ways to pay. Signet Jewelers Ltd. - Kay Jewelers. Unsubscribe easily. Extended service plan: they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. In total, there are 3 ways to get in touch with them. See reviews below to learn more or submit your own review. Feel free to ask any questions! One pair was fine. Desired outcome: Desired outcome: I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. What is your policy regarding the gold supply chain? I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers provides services in the field of Clothing Accessories - Other. color. I am being told that my ring is unrepairable, and that is NOT true. You just need to follow some tips to get $25 off select merchandise. cart reminders from KAY at the cell number used . If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. White gold is pure gold that is mixed with alloys to give it a white Or you may exchange it within 90 days of purchase at any Kay Jewelers. (Trade-ins are not accepted at kay.com.) monetization. I absolutely will never shop with Kay's again!!! I mostly enjoyed the shopping experience from here. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. ComplaintsBoard.com is a leading complaint resolution website on the Internet.