Link to your social media account and tap on Next. 5. Communication is key with your buyer to let them know what's going on and that you will have to wait to ship their package until the payment is cleared. Ah that's brilliant thank you so much, you've put my mind at ease!! As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Usually, there is a minimum amount that a buyer has to purchase in order to qualify for free shipping. They are entrepreneurs, pushing fashion forward in so many different ways. She immediately used her brother's Depop account to comment on the offending post and contact the app. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. A sub for discussing all things Depop. Theres no need to buy high-end photography equipment to takegreat product photos. If you have any suspicion of your account being compromised, make sure to change your password for both Depop and Paypal. I struggled to find things to do that would get me out of my tiny apartment without sucking my wallet dry. Home. Selling your items on Depop is a simple process. For example, if you have an item that costs: $25, but you offer free shipping for a $4.75 label this is how it will work: Item Price: $25. What does this mean and why did it happen? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While it may blow your mind why anyone would want to take advantage of a small business or an individual, sleazy people exist out there. Then, tap on 'Set up your shop'. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. Ms Strike counted at least three Depop users who made unauthorised payments of 50 to the scammer. I'm getting sent money later and I'm really not trying to get depop to take that if it'll just automatically take it from my account. There are many things you should know before selling on any marketplace. Emily Goold, 21, a journalism student in Tewkesbury, was scared when her account was hacked and a fraudster posted a listing for a 350 jacket. The phone did not arrive after 2 days even though the seller said they'd send it next day . Active today. AOC under investigation for Met Gala dress, Mother who killed her five children euthanised, Alex Murdaugh jailed for life for double murder, Zoom boss Greg Tomb fired without cause, The children left behind in Cuba's exodus, US sues Exxon over nooses found at Louisiana plant, Sacred coronation oil will be animal-cruelty free. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. If your item weighs over 1b or 16 ozs then it moves into the priority category which means that you can use priority boxes that are free to use. Step 1: Log in to your Depop account on their website. Also the depop profile has blocked me. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. Good to know it's normal doe. The item I sold was 30$ and they taken 13$ out of the sale lol. Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. Id had some experience selling through eBay when I was in high school, mainly slinging relics from my dads basement: a great-aunts old mink coat, a lone barstool, a sky blue iPod Nano. Her account has a whopping 184,000 followers and counting, and selling through the app is Shorts full-time job. Of course, everybody is human and sometimes Post Offices make mistakes. It has also only made headway in the Australia, Italy, the UK and US, with the last two countries responsible for about 70% of downloads in 2020 and 2021. That's so bad, the other person must know exactly what they have done. One word of caution, every now and then you may get a post office worker who tries to state you owe extra if they see the 8 oz label and your item weights more than 8 ozs however Ive been told via a USPS management directive these commercial labels (i.e. Please search the subreddit before posting to see if the topic has already been discussed. You can always consider changing vendors like Fed Ex and UPS, however, when I checked these rates in the past, there were not as economical for First Class USPS shipping. Fiona Short, Depop seller, phone interview, September 24, 2020 28 days Press J to jump to the feed. However, as the pandemic caused almost How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. Step 6: Now tap on List your first item. Be prepared to get asked a lot of questions. What I was missing was the notification of payment received from my buyer. We have sold on other platforms where the buyer asked to cancel the order but Paypal does not refund seller fees. If you have done everything you can and followed all the steps and possibilities mentioned here but still have payment issues, you will need to get in touch with Depop. Create an account to follow your favorite communities and start taking part in conversations. Sydny Sky, Depop seller, phone interview, October 28, 2020. by Stiletto Socialite | Jun 16, 2019 | Depop, Last Updated on November 7, 2021 by Stiletto Socialite. Once youve put it all together, your listing should look something like this. In case something goes wrong, youre protected by. When a sell comes through, because I am shipping with Depop the label is automatically generated for me and all I do is print the label, apply it to my package and drop it off at a USPS dropbox. Now you can start selling items and get paid when your items sell. Check that you are not accidentally logged on to another account if you are using multiple devices. In case something goes wrong, youre protected by PayPal's Seller Protection. Dropshipped print-on-demand products must use a design created by the seller. Sep-28-2020 08:55 PM. "You always know somebody who's had a Depop horror story. Why do Depop charge 10%? The tracking number will track packages until it arrives into customs and not necessarily when it arrives at the customers specific location. This is a place where anyone should feel safe to show up as their full selves and feel good about the style choices they make. This is less of an issue with Depop shipping but can be a key factor if you are choosing to ship on your own. On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy, 13 Online Businesses You Can Start for Free. We, TechCrunch, are part of the Yahoo family of brands. Press question mark to learn the rest of the keyboard shortcuts. Unlike Etsy, Depop does not charge listing fees. Dont forget when shipping that your box size cannot be over 108 inches in length and girth combined. So I shipped the item out yesterday and it's currently on the way but now it says on my bank activity that depop limited got declined because I didn't have the amount needed in my bank account. When finished, tap on Post listing. Scammed through Depop. Whether its finding great products or discovering helpful advice, well help you get it right (the first time). We'll just need you to confirm: The email address linked to your Depop account. A listing page is where the customers view a product. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. Starting a business can often be expensive. Heres How to Responsibly Donate and Repurpose Your Castoffs. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". When finished, tap on Post listing. It seems like using Paypal is charging me a lot more than if i were to use depop payments. It's a pain, I hate PayPal payments. With shipping and complicated seller fees, it felt like a chore. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. One thing when offering free shipping please be aware that the 10% Depop fee comes off the item price except when shipping internationally. You are viewing the PayPal Community Archives. Although USPS states priority shipping insurance is included for $50, according to the Depop shipping section in the app it appears to be up to $100. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. She recommends following the same format for each listing: Write your description first and include as many keywords as possible. Here is a tip with shipping first class with Depop, on the Depop app it states that shipping is .5lb ( half of a pound) or 8 ounces for a small, however according to USPS first class shipping allows packages up to 15.99 ozs and I have confirmed with my local USPS that as such the first-class Depop shipping label will allow up to 15.99 ozs. According to Depop, if a buyer paid with a credit or debit card and Paypal is treating this as a echeque. Even when your product doesn't get sold, you wouldn't have to pay for anything. With an effective product description, you can convince the customer to click the Buy now button. Given the volume of compromised accounts for sale, the horse has already bolted," he added. This content may be old or outdated. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. If you continue to use this site we will assume that you are happy with it. Really confused how this can happen. If youre not sure which one to choose between these two, check out this detailed comparison of. The information for sale includes usernames and passwords, with extra charged for details such as follower count, the number of sales completed by a user and their ratings by other shoppers. For example: if i have a shirt that i sell for $10 (free ship) and a buyer pays with Depop Payments, my take home would be $9 because of the fees. New Depop sellers often make the mistake of offering promotions without knowing how much it will cost them. In June . Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Why Etsy dropped $1.6 billion on Depop. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's a pain, I hate PayPal payments. True story, I wasnt aware of this and I actually had a package returned because I was shipping a pair of thigh high boots as pictured and I didnt want to risk creasing so I shipped in an extra-large box and the counter service took the box but it was later returned back to my address while I was out of town (ouch!!) Shipping rates have gone up in the past and I have not noticed a decrease in sales but the closer a package (more than 50% of my shop items need a priority label) gets over the $10 mark the scarier it gets for charging for shipping because that is a big chunk of shipping costs for some customers to swallow. Also the Depop limited DOES NOT charge me monthly/regularly, it only shows up EVERY TIME someone buys my clothes through Paypal. 2020 3dcart Shopping Cart Blog. For some users, trust in the company has been dented. Living in New York City as a college student in 2018 during an endless blue-gray winter was like being dropped off at an amusement park with no money to enjoy the rides. From Facebook Marketplace to Buy Nothing groups, searching for pre-owned kid stuff online can be a great way to save moneyand get to know your neighbors. You can also call them but you may be on hold for a while. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Whenever it happens its a nice surprise and a good boost of sales especially with selling bundles. If you are new to selling on Depop, you will need to have a Paypal account and verify your information. Tired of constantly pinching pennies, I looked for a gig that wouldnt require much labor or time but could still boost my income. Depop operates a social media-inspired peer-to-peer marketplace which uses artificial intelligence to suggest relevant sellers and items to you and to display your items to the most relevant potential buyers, based on your preferences and other information submitted to it, and which allows you to buy and sell items using the Depop application If you, as the seller, agree to the refund. Possibility 3: Buyer internationally cancelled the payment This is not just Etsy's biggest acquisition to date by some margin it's made seven other . It all hangs on whether paypal agree that the transaction was unauthorised. Hone your style, and your audience will find you. For reference, my first three sales on Depop were temporarily on hold. When they updated to extra-small I didnt bother to go back to update my older listings. Instead of thinking about how I would look wearing a new outfit, Im wondering what I could resell it for. Please make sure you've read the community rules, and that your post follows our posting guidelines. Press question mark to learn the rest of the keyboard shortcuts. And what is depop limited? That's why I was curious if I were to put any money in my bank account if it would've automatically taken it out since I didn't want it to because I was gonna use that money for something else. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. Can pre-loved clothes make fast fashion sustainable? It focuses on music, fashion, art mental health, and sustainability, Short said. We would stay away from doing something like this it is risky for both your Depop account and your payment. why did I get charged different payment fees? Admittedly USPS rates have changed over the years and post-pandemic prices have gone up. Instead, you will have to email them at support@depop.com. Options. "The fact that this has been going on for monthsis unacceptable. Your PayPal account is connected to your Depop account. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. You can certainly ship on your own. When selling online there are some common reasons why customers return a purchase. Depop Fees. The ability to ship up to 15.99 ozs for only $4.75 as a flat fee is great because it can really expands what I am able to ship. Disconnect your Paypal from Depop and reconnect again. "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Please contact the moderators of this subreddit if you have any questions or concerns. Add a photo/logo that represents your brand and tap on Next. Read about our approach to external linking. Thats it, youve successfully listed your first item on Depop! New Community Member. A year after that, my first job out of college happened to be a copywriter position for an online luxury-fashion retailer. Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Read about our approach to external linking. If for any reason you have a negative balance in your PayPal account when you buy or sell something on Depop, you get charged the sum due to Depop for that transaction plus the pending negative balance you owe to PayPal (which might or might not be related to Depop). All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. One of the key reasons I like shipping with Depop is the time I save. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. Theyre either thrifted, fast fashion, or from independent designers. When you are linking your bank account, keep in mind it may take a couple of days for them and the bank to do a small trial deposit for verification. Some people may suggest taking the transaction privately to avoid paying fees. Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. 2023 BBC. Rebecca Heilweil is a reporter at Vox covering emerging technology, artificial intelligence, and the supply chain. If you, as the seller, agree to the refund, then you will give the refund to the customer. While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. Leave the Archive. Etsy is paying $1.625 billion for the company, in what Etsy is describing as a mostly cash deal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Its a marketplace that allows space for personal expression, culture, and communityone that Short has successfully tapped into and subsequently helps drive her sales. Depop payment fees include 3.4% + 0.30 for all its UK and EU sellers, whereas the US sellers are charged 2.9% + $0.30 on each payment. If you want extra proof just take a quick video on your phone as your proof until tracking is updated in the app and/or the package is successfully delivered then delete the video. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. 1999-2023 PayPal, Inc. All rights reserved. Update or re-download your Depop app to the latest version. Enter Depop. Consistency is key. You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. We use cookies to ensure that we give you the best experience on our website. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. The r/Depop subreddit is meant to create a safe spaceusing that term loosely because this is the internet were talking aboutfor Depop users to air out their concerns, celebrate their wins, and ask for advice. This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. So i would have one transaction for the item i sold, and a second transaction that just charges for Depop Limited. But when Ms Strike logged back in, she was shocked by what she found. While any payment issue as a seller can be extremely frustrating, there are some steps that you can follow to ensure that you are getting your money on time.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-mobile-banner-1','ezslot_9',129,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-1-0'); One last little tip about buying or selling on Depop is that make sure you are using the platform. However, I can tell you that I have seen PLENTY of USPS employees use priority tape on priority boxes, just saying. Getting paid on Depop is very easy. Want to Shop More Sustainably? The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. As a seller, you must update your account that you are shipping with Depop to qualify. A sub for discussing all things Depop. FAQs will be removed. The ability to ship up to 15.99 ozs for a $5.05 label will enable you to ship jean shorts, t-shirts, and even some lightweight sweaters. Gabbysheidy. However, the flat 10% selling fee that we discussed is charged only when you sell an item. A collective of individuals who inspire and grow with their evolving style and values. Do you have items laying around at home that you want to sell online? After shipping costs, I reclaimed roughly $20. Depop suggests that you do not ship your item until you receive the payment. For example, I ship a lot of items to the west coast and if another platform charges by the distance I notice for priority the price is around $12.44, and then if I ship within my time zone the price is like 10.24 for the same size priority package. For the United States, Depop uses USPS as their vendor for shipping within in the app. 1 charge registered 0 outstanding, 1 satisfied, 0 part satisfied Charge code 0831 6342 0001. However, with Depop it doesnt matter what the distance is, all that matters is that if the item is under 2 lbs you will get a priority label and then you can ship domestically within the United States. If she puts in a consistent effort, she told me, she can make anywhere between 3,000 and 4,000 a month. Pirate Ship doesn't have any control over this process. I find the fee a fair price to pay to resell something like a ruby red, ribbed-knit top I originally bought for $25. With Paypal, you can get a hold of an associate through their live chat message center. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. Depop charges a 10% selling fee for sales on the platform. Once your Paypal account is in good standing where they no longer have your sales on temporary hold and yet the payment still has not gone through, it may be because of other reasons. Find out more about how we use your personal data in our privacy policy and cookie policy. If this is the case, you need to wait 7-10 business days. She then received a message from a stranger on Instagram, alerting her to the fact that her account had been taken over by a scammer advertising Apple AirPod headphones for 50. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. You keep hearing of how important Depop packaging is, but you may wonder how far, Are you trying to make a decision if eBay vs Depop is the right place, Selling on Depop and trying to get started in the reselling game can be a. 2023 Wirecutter, Inc., A New York Times Company, How to Sell and Buy Secondhand Things Online Without Getting Scammed. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. If your recipient paid to receive your package and it doesn't seem right, please chat with our customer support. You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. Then disclose the condition, the size, and the measurements of the model, and mention if youre offering free shipping (this can be a selling point, but if you plan to charge for shipping, Sky says not to advertise it, as shipping costs can discourage potential buyers from even taking a look).