dart charge penalty notice not received dart charge penalty notice not received

Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. The lack of transparency on fines and the timing of payment is designed to maximise revenue. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . See my post above. Careful about disabled use. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). NOT a happy bunny! Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. 4. Save - Print Your document is ready! You will receive it in Word and PDF formats. It is often without any intention cause any inconvenience to anyone. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. There are other reasons why you could appeal the Dart charge. I have just got back from holiday today and have paid the two way toll charge of 5. Are foreign registered cars pursued for penalty charges? If you treat people like this and do you expect them to treat others!! As a result, a Confirm Payment system is in place. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I believe this dartford toll system is just a huge government sanctioned extortion scam. You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. which is also a disproportionate amount of money. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. We have not heard this policy is changing. Beat late payment of the Dartford Crossing charge. For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. . Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Thank you for your thoughts. I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. I have driven through Dartford crossing yesterday, but I forgot to pay. I wonder if possible a refund and an answer. I refuse to pay a penny!! I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. Hi I would certainly speak to SANEF the operator about some form of compensation. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, They have all our details, and can send out a fine snappy enough. I paid 5.00 online immediately using my phone. I just got a letter this morning for my journey dated 05/09/2015, but only for one way. I am French. Many thanks for your help Pete, Ill give it a try. She inadvertently crossed and recrossed the dart crossing by accident. It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. We paid both fines and we have receipts. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. Maybe you forgot to pay or deliberately didnt pay the toll. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. It might be worth the 2.50 gamble on paying or phone them and explain the situation. Chiedo se possibile un rimborso e una risposta. We should have waited until they fined us so we had an IA number then paid using this number. 11. :(, Tommy, Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. She did not understand the toll charge system. You can use the link above to ensure the amount was sent and received. Will. again an easy way of getting money out of the driving public. I think lawyers should step in and file a case against them. I will contact those responsible and clarify this one. Were all being hit by rubbish signage. as sorry, Im not in condition to write well in English myself. Simply use the store locator below to find the outlet thats closest to you. Sorry to hear that. can any one help me how to wave this charges. Else good bye 1050. The first hotel did not provide WiFi and so I was unable to search online. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. no barriers, no man at the tollbooths and I cant remember any sign over there Use the information in this article to find your closest. Vehicle hire company said we dont know where you work, or what roads you use. First time ive ever been down that neck of the woods. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. The 14-day rule should apply as long as it was the first time you havent paid in that actual car. What an absolute scam, where does the money go from the fines? The reason? I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. Were you unlucky enough to get a Dart Charge penalty charge notice? So how can I get the 14-day grace period and pay 2.50 only please? I then was given a courtesy car. The crossing fee will be added to the Penalty Charge Notice. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. If you dont pay by midnight the day after the crossing you will face a penalty. Council parking tickets are called Penalty Charge Notices. Too many people like you are being hounded for doing no more than the right thing. I will let you know how I get on with the car hire company, although they havent been to helpful so far! My bank statement shows the money went out. I agree with Alan its nothing but a big brother government scam. Just remember this is not a customer service line, and if you take your frustration with the website out on them, they will hang up on you. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Although my number plate seemed to have been correctly detected. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? How will they collect the fees from foreign drivers. Have you payed the fine or are you waiting too see what they say? Advised them i had already done this and sent proff of payment made on the 8th of Feb. Today I found out there was a charge, found the website and called them. Yes use Payzone shops. Feeling like hot potatoe here. This allows them to pay the original charge rather than the full fine. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. (3) We dont want an account as we might only use the crossing maybe 6 times a year. We crossed on 28 August. Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. ), so its important that you read the terms of any products that youre considering before you apply. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. Make a new reminder to pay the Dart Charge3. (6) where are the payzone retail outlets in my area. How much did they charge you on the credit card? Licence Median Terms. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. Does this mean I will not receive a penalty notice? Maybe you forgot to pay or deliberately didn't pay the toll. 1. I feel like some sort of criminal now. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. Set a reminder by location on your phone: Have you got an iPhone? Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. We the coin. It was over two weeks ago I made a fleeting visit and the signs are appalling. The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. The C is confusing as it can be associated with conjestion charge. The charge can be paid online, by phone, or at a retail location. What should I do? My wife forgot to pay the charge until a day after the midnight deadline its her second time. Find out what you can do to beat the Dartford fines right here. By chance, I have today found the relevant information on the web. Do let us know what the outcome of your representation. The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. The government, establishment, call it what you will is constantly taking money out of the public purse by way of taxes, fines, etc and into the private coffers. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. So where does the money go from collecting these extortionate fines? I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. When paying on-line you have to confirm the terms and conditions. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. The whole world out scam each other and the UK Government back it. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. or does the 14 day extra or does this apply when u receive a fine? They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! Its very good of you Pete to put up this blog site, so that people can at least share their experience. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? I did ring up customer services but that guy not very nice and not helpful. Read on to find out what you need to know about a Dart penalty charge notice and whether you could get out of paying it. We thought great thats okay as we have already paid a few days ago. There are six different types of Penalty Charge Notice, so make sure you know which one you've got before you go ahead. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Motorists must pay a fee to use the tunnel, although exemptions exist. Could you help a little further and tell me where I write to? A BLUE badge .is NOT free. This system seems crazy. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. That said, dont ignore it because you could end up before a magistrate. Contravention date 21/02/2015 and I make a payment on 23/02/2015. I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. I am at my wits end Pls anyone within advice thanks Kellie. Does anyone have any similar experience of this ? So not very impressed. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. finish form. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. Would a payzone accept my payment now or should I just wait and see? There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. Lastly, Dart Charge penalty charge notice and what to do. Have now received another penalty notice, this time for 105. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. https://www.gov.uk/make-a-freedom-of-information-request I live in Scotland and very rarely drive to London. we saw the big C and a time underneath but there was not signage saying anything about payment. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. I, too, did not have any idea of the changes. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. Get in touch with the authority and file an appeal but dont ignore the charge. It helps when you want to dispute the penalty charge. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! Oh Yippee. I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. So sometime in January 2020, a PCN would have been sent to the address on the V5C. How can I check please ? Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. I got the penalty but the problem is that is already second letter with 105 fine. You will then be asked to pay the PCN. For each crossing! b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. Hopefully that is the end of that. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Could someone please have a look to see if there are any "holes" in it. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. This system has been set up very badly; it seems set on making money from fines. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. i was travelling from Cardiff to Grays RM20 3AS . I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. How much am i in trouble? I made representations about the penalty charge to the Charging Authority concerned, within 28 days contact us page. Please let us know. I travelled from Brussels to Norwich. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! Read our full guide to Dartford Crossing changes here. ..Me.. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! hi! Motorists are using the system to dodge dart penalty charges theyre sent. I see no other reason then a money making scam for using it to make more money in fines. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Our car is congestion charge exempt but I see no evidence on the gov.uk website that its exempt from Dart Charge. What an absolute racket! A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS.