dollywood refund policy covid dollywood refund policy covid

Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. If you need to return an online purchase, please use our mail-in process. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. . Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Click herefor a complete listing of shows and rides available to TimeSaver users. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. Heres a list of the most-commonly asked questions", "Its a valid question. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. American Express, Visa, Mastercard and Discover. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. Social distancing guidelines will limit the capacity of the parks . Dollywood was originally scheduled . Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. Otherwise, your groups refund will be adjusted accordingly. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Parents should contact the first available host for assistance if a child is lost. Use designated walkways throughout the park. Regardless of how well you plan, it's still easy to forget something. Watch where you are walking. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. Other times". Our group reservation number is865-428-9890. Discounts are available when purchasing multiple daily refill mugs. COVID-19 policies. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Rain Checks are not available for Season Passholders. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Proper attire is required at the Properties at all times. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. Yes. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. We love to go to DW in October! Having some questions about visiting or booking? The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Call center hours are 9-5 Monday . Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Glass containers (other than baby food containers). Any park restaurant (this does not include concession stands) can assist you with warming a bottle. You can view height requirements on each ride page on the website. We strongly recommend this option to expedite your group's entry into the park. the determination has been made to adjust our COVID-19 requirements. Unauthorized sales or resales of Tickets is prohibited. Current discount promotions can be found on ourSpecial Offerspage. Yes, sometimes you go to try out a bucket list of rides. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. Dollywood Theme Park. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. During the colder months, closures are based on temperature. Yes! PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Upgrade pricing varies. Excessively torn clothing is not permitted. Crime. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. We cannot honor out of state tax exempt forms. There is a policy in place requiring people to wear masks. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. Dollywood is committed to providing a safe and enjoyable environment for our guests. Tickets must be unused and not expired within 90 days of purchase. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Social distancing is also in effect on all rides at Dollywood after COVID-19. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. On every ride there were multiple people standing in line who did not follow the policy. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) RV parking lot is not available for overnight parking or camping. Groups refunds will be given in the same manner that payment was made. Youll receive a card indicating the time your item(s) will be ready. We do not accept partial payments or deposits. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. Doug Lederman. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. More about Returns. . They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Tattoos with objectionable graphics and/or messaging are not permitted. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Park Hours Sign In | Register Search. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. There were also multiple markings on the floor regarding safe distances. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Proof of rabies and Bordetella are required at check in. Airlines currently offering travel flexibility We visited during the fall harvest. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. and . Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. Available on a first-come first-serve basis. Preferred Parking is also available for $30. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Please contact us at (888) 428-6789 if you need to cancel your reservation. dogs). Tickets will be confiscated if altered in any way. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. Dollywood has always been proud to assist our military families. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Check refunds may take up to 15 business days. Please see ourGroupssection for more information. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Australian producers and promoters have made significant changes to their box office policies since 2020 . Updated as of July 25, 2022. Return Costs. For instance, in the spring, Thursdays are less crowded. Please contact our office at (888) 428-6789 to change your visit date. Please call 865-428-9553 or see our Auditions page for more information. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. TimeSaver Passes allow you expedited access to lines at select* rides. By David Angotti - June 15th, 2020. It's also a good idea to provide easily recognizable identification for your stroller. PLEASE READ IT CAREFULLY. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. There are certain items that must be returned . Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. . For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Groups refunds will be given in the same manner that payment was made. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Coronavirus. Otherwise, your groups refund will be adjusted accordingly. Do not create disruption with behavior that is unruly, disruptive or illegal. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Park Hours Sign In | Register Search. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. For less than the price of another day's admission, your group members can enjoy our park all season long! Use designated walkways throughout the park. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . However, guests are allowed to bring one unopened bottle of water per person. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. In the fall, you might consider weekdays. We stood in line for at least half an hour behind a large family who did not wear masks. . Please see ourDirectionspage andDestination Mapfor a map of the area. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. They will not be distributed just because it rains. 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Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. The parks employees will still be required to wear masks at all times on the property. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. The wristbands correspond to the color-coded information displayed on signs at each ride. Disability license plate or hang tag must be visible. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. That is a common issue that we have seen. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. This transaction must be made on the day of your visit before leaving the Park. Dollywood Gold Season Pass: starts at $204, which is $30 . By Vicky Reddish - May 26th, 2020. Airbnb . Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Passholders are required to have a My Dollywood Account when renewing online. Check refunds may take up to 15 business days. At this time, masking is optional for employees and guests, regardless of vaccination status. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. and last updated 3:27 PM, Jul 14, 2020. Passholders who have received a refund, will need to purchase a new pass. Operating hours of Properties are subject to change without notice and without liability to Herschend. Input your details into the refund policy generator below and . Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day.