splashtop mouse not working splashtop mouse not working

It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Thanks! I decided to let MS install the 22H2 build. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Thanks. (LogOut/ Reconnect the mouse. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). I hope this works Ill know in a few hours/days. Sound like it is working. "Splashtop wont let me connect at the same time as an end user!" He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. To fix the issue, uninstall that update. Launch the file manager from the control bar. All remote desktop connections are secure and encrypted. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. still the cursor is not visible on the remote computer which i have remoted in to, please help. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. thanks! mouse click not working on desktop but works on task bar and elsewhere. Splashtop recently released update versions. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. is a KNOWN ISSUE?Gregg. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. For example, you can set the right click to be the home button. Disable hardware acceleration of the display adapter on the computer Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Click Display adapters to expand. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. QED. Sometimes an error message will appear, and sometimes it wont. Most often, users will receive a black screen upon opening the app. First noticed this behavior after logging in with splashtop. I had to remove the machine from the domain Before doing that . Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Request permission to connect to the user's computer. Running remote support sessions from a web browser isnt supported. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. you saved my life i was so frustrated editing documents. Step 2: Tap the power button to turn it back on. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Connect to the target computer. And the down arrow button on the right hides the toolbar. We will need your help to reproduce the issue then collect logs. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. So glad I googled this and found your answer, its been so annoying! Select. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. If you click to open the toolbar, there will be a number of options available to you. You can do this by disconnecting the mouse from the USB port and plugging it back in. I hope that it will be a "moo point" by then anyway. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Working remotely from your iPad and iPhone just got a lot easier. Follow the prompts to update the driver if prompted. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" NO! As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Right-click on each mouse and choose " Update driver .". This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. If any readers can provide advice for Mac please leave a comment! Share this: Twitter Facebook LinkedIn More Loading. You need to hear this. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Enter your email address to follow this blog and receive notifications of new posts by email. Hope this helps someone else besides me, who likes the original white cursor scheme. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Please help attach logs in your ticket. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? If Please note: You can switch the setting back to extend these displays upon returning to the office. For more information, please see our Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. The user goes to the web page and downloads and runs the app. 3. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. "Exchange isn't receiving emails" can you use kerio to see if that receives email? THANK YOU! Any way to make it not dissappear. Hi Team, Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) I did not need ANY other steps to prove that. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Simply locate the device you need from the list, and click the Connect button beside the device's name. Thank you so much for having rescued my life. Sadly, 720px is the highest resolution currently supported by the driver. After a second, your iPad will be screen mirrored onto your computer. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). thanks for leaving the comment. With Remote Desktop as a published Citrix app, though, its been grating. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. perfectly!Why didnt Thanks again for helping to uncover the corner case win7 issue with terminal switching. As long as you do NOT log into the Windows A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Clicking represents a touch. To approach a computer remotely, it must first be set up . You need to hear this. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." My tablet and computer are on the same local network. Launch the app on your PC and choose " iOS " and then " USB ". No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. I'm excited to be here, and hope to be able to contribute. Try It Free Buy Now. 3D mouse working remote. If not, its a quick learning curve. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. I have a system with me which has dual boot os installed. If I choose Console, the user gets kicked out as expected. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. Interesting, I havent seen this behavior. Its possible to use Splashtop and RDP together, but as you Splashtop did sometimes have a slight lag when screen . Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! As you try to remote in using Splashtop into the console session, the RDP will disconnect. Testing VNC or something similar, even SOS, would be have been irrelevant. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. It is so frustrating when it disappears . THANK YOU for sharing. On my way to go nuts during a technical emergency during the crismas. You should see a prompt to pair your mouse. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Our team reviewed the video. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Please do keep me posted if the workaround helps. Actually it would allow you to work out whether you have an exchange error or a network error. Change), You are commenting using your Facebook account. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. In Word this was particularly annoying when trying to type and manipulate text. or I've also had a blue remote screen, but can see the mouse moving. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Copyright 2023 Splashtop Inc. All rights reserved. In this article, we've seen how to get set up with Splashtop SOS. See if you are still experiencing a problem. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Mouse pointer disappearing when using splashtop for extended display. When you begin the session, the remote computer screen will open in a window on your computer. Use the table below to navigate to it. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Oh my gawd, Id have your babies if it were biologically possible!!!! It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Click " Additional mouse options " on the right side of the screen. (LogOut/ AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. That would be the only reason I can think of for someone to say that. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. This topic has been locked by an administrator and is no longer open for commenting. 1. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Copyright 2023 Splashtop Inc. All rights reserved. Youll get unlimited remote access to your computers at any time, from anywhere in the world. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Choose Uninstall. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Anyway, thanks to your excellent post I now have a pointer again! 3) After selecting language, press Shift + F10 to open Command Prompt. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Im using Windows 11. Remember that each SOS license allows 1 technician at a time to use SOS. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. AnyViewer is a safe and reliable remote access software for Windows. Cookie Notice thank you !!!! This menu is usually the first button on the left. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Go to your Splashtop web consoleto manage your account. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. In the sample illustration below, it is shown as enabled. (since I got my Surface Pro 4). "Exchange crashes on install" can you use kerio? Apply, and voila, the cursor is visible again and the remaining pointers are still white. Cant you just use VNC or something similar? and our Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. 0 Comment actions Please sign in to leave a comment. My i.t dept had no idea how to fix this. 6. Click here for a blog post on remote accessing and controlling Android devices with SOS. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Microsoft MVP: Office Dev So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. If the display remains blurry/fuzzy, try restarting the remote session. 2. Thankfully the fix is a pretty simple one. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Go back and read what I posted about the Exchange scenario. This is indicated by the icon at the center of the toolbar, as shown below. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Now, reboot your system. Splashtop is a remote access tool that enables remote workers to access and control their office computers. It usually happens when I go back to the RDP session from my local computer. Adjust your cursor speed, mouse wheel settings, and scroll line options. @phlyx This is a common problem is being solved. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Solution 6. You can edit the tracking speed, edit cursor size and color, and more. This means the IT department or company managers also have the same sort of computer access they have at a physical office. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Now, when Windows is loading with the spinning dot on the display, press and hold the power. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Therefore, your recommendation of "Cant you just use VNC or something similar?" So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. I was about to start digging into Citrix settings. console session, and then switch to the RDP session, then Splashtop & RDP Change), You are commenting using your Twitter account. and was challenged. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Where have YOU been all my life? comes to mind. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). OF COURSE I could use an alternative, but that is not what I asked about. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Lock the remote computer's keyboard and mouse while in session. (Idk why) Supports Windows, Mac, and Chromebook. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Automatically blank the remote screen when connected. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. In the upper right you can access your account information and subscriptions. You will see a screen that looks like this where you enter the users 9-digit code. Is there a way i can do that please help. Wait for Windows to detect the mouse again once the installation is complete. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Ok, so it's a touchpad issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If there's a NinjaRMM rep here, give us the situation if you would. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. connect with Splashtop, you should Not log to the windows login of the Console A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Step 1. To continue this discussion, please ask a new question. I'm checking with support team. stay tuned thanks. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. '"Oh, I understood that completely when I first read it. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen.